Customer Repair Enablement
Supporting customers in the repair and maintenance of their equipment.
Customer Service ADVISOR™ is a digital database of Operator, Diagnostic, and Technical manuals for John Deere Products. This subscription allows users to connect to machines with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform limited calibrations.
For customers that prefer to perform their own machine maintenance and repair, we offer a suite of options to ensure you are enabled to do so, including:
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Tiered Portfolio of Parts: OEM, REMAN, and A&I/Sunbelt
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Tools: Common and Special
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Manuals (Operator, Technical, and Parts)
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Customer Service ADVISOR™: Digital database of operator, diagnostic, and technical manuals
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Safety and Training Videos
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Apps and Simulators
Other resources to stay connected and provide support include:
Questions to Consider
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Do you perform the majority of your own equipment repairs?
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Are your technicians comfortable working with a digital diagnostic resource such as Customer Service ADVISOR™?
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How often do you require access to technical or diagnostic information?
Customer Service ADVISOR™ Capabilities
| FEATURE |
CUSTOMER CAPABILITY |
| Access Owner's and Technical Manuals |
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| Look up and troubleshoot diagnostic codes |
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| Machine diagnostic connectivity with EDL |
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| Perform machine calibrations* that require EDL |
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| Reprogram Machine Controllers |
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*Not all calibrations will be available.
Submit the form below to request more info about a Customer Service ADVISOR™ subscription.