Customer Service ADVISOR™

Customer Repair Enablement

Supporting customers in the repair and maintenance of their equipment.

Customer Service ADVISOR™ is a digital database of Operator, Diagnostic, and Technical manuals for John Deere Products. This subscription allows users to connect to machines with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform limited calibrations.

For customers that prefer to perform their own machine maintenance and repair, we offer a suite of options to ensure you are enabled to do so, including:

  • Tiered Portfolio of Parts: OEM, REMAN, and A&I/Sunbelt

  • Tools: Common and Special

  • Manuals (Operator, Technical, and Parts)

  • Customer Service ADVISOR™: Digital database of operator, diagnostic, and technical manuals

  • Safety and Training Videos

  • Apps and Simulators

Other resources to stay connected and provide support include:

Questions to Consider

  • Do you perform the majority of your own equipment repairs?

  • Are your technicians comfortable working with a digital diagnostic resource such as Customer Service ADVISOR™?

  • How often do you require access to technical or diagnostic information?

Customer Service ADVISOR™ Capabilities

Access Owner's and Technical Manuals
Look up and troubleshoot diagnostic codes
Machine diagnostic connectivity with EDL
Perform machine calibrations* that require EDL
Reprogram Machine Controllers

*Not all calibrations will be available.

Submit the form below to request more info about a Customer Service ADVISOR™ subscription. 

All fields marked with * are required.

Customer Service ADVISOR™

    John Deere provides detailed product information, software solutions and parts needed for owners to keep their machines running. Read More About Ownership & Repair

    Access to Service ADVISOR for Customers does not authorize or permit customers to perform warranty repairs on their equipment.

    Customer Service ADVISOR can be installed on up to four computers per subscription. If customer needs Service ADVISOR on more than 4 computers, additional subscriptions will need to be purchased.

    Must be installed on a computer (provided by customer) that meets the requirements for Customer Service ADVISOR™ software. Additional components required for software must also be furnished by the customer.