A Message To Our Customers Regarding COVID-19

posted on Tuesday, March 24, 2020 in Blog

To Our Valued Customers

Effective Tuesday, April 7, 2020, Alliance Tractor LLC will temporarily suspend public access to its facilities at all locations. This decision was made in response to guidelines from the CDC intended to slow the spread of Coronavirus.

We are still open for business and will continue to serve you. A variety of measures have been implemented to ensure you will still receive the parts, service, equipment, and support you need. Explore solutions below.

Quick Links 

FAQs

Customer Portal

Request Service Form

Buy Online

MyJohnDeere

Owner's Information

Manuals & Training

Order Parts

Order the parts you need on the Customer Portal or by calling your nearest Alliance Tractor location.

Parts Pickup

Purchase parts online or over the phone and we'll place your order in a designated outdoor pickup area.

Curbside Delivery

Purchase parts online or over the phone and we'll deliver them to your vehicle.

Dropbox Locations

Schedule delivery of your parts order to one of our convenient drop box locations. Contact your local parts department for additional details.

Request Service 

Equipment service requests can be made by phone, or by submitting a request service form online. If you would like an update on a current order, please contact your Service Manager by phone.

Request Service

Purchase Equipment

Our sales representatives will be available to answer your calls and online quote requests during regular business hours. Additionally, you can browse New Equipment and Used Equipment on our website.

Buy Online

Purchase your lawn tractors, zero-turn mowers, utility vehicles, and compact tractors online and take advantage of FREE§ delivery on select models through April 30, 2020.

Buy Online

A John Deere Promise

If you are not happy with your Lawn Tractor or Residential ZTrak™ Zero-Turn Mower, bring it back within 30 days of purchase for a full refund or exchange. View the full details of the John Deere Promise here.

buy online

Precision Ag Support

Contact your Integrated Solutions Representative for assistance. 

Mattoon, IL Brian Davis 217-234-6478
Newton, IL Nick Weidner 618-783-3285
Casey, IL Dan Manhart 217-932-5941
Vincennes, IN Gerald Chaplin 812-882-5750

FAQs

Are you still open?

Yes! We are temporarily suspending public access to our facilities, however, processes have been put in place to ensure you can still obtain the parts, service, and equipment you need.

What are your hours?

Store hours for each location can be found here. Extended hours are weather permitting and may vary based on holiday observation.

How do I order parts?

Order parts by calling your local store or by placing an order online using your Customer Portal account.

What does this mean for parts availability?

We have an extensive parts inventory and John Deere is currently reporting parts fill rates of 97% or higher. We do not anticipate any disruption in our supply chains at this point.

Can I still pick up my parts order?

Yes! You can pick up your parts order from a designated outdoor pickup area, or you can use our curbside delivery option.

How do I order equipment?

You can order equipment by contacting your sales representative, submitting a quote request, or by placing an order online.

How do I request service?

You can request service for your equipment by phone or by submitting a request online here.

§Free Delivery offer is available on the following new products when purchased directly through the John Deere Buy Online site from participating John Deere dealers in the United States between March 17, 2020 and April 30, 2020: 100 Series Lawn Tractors, S240 Sport Series Lawn Tractors, Select Series™ X300 Lawn Tractors, Select Series™ X500 Lawn Tractors, X700 Signature Series Tractors, Residential ZTrak™ Zero-Turn Mowers, Commercial Walk-Behind Mowers, 600 Series QuikTrak™ Stand-On Mowers, Z900 Series ZTrak™ Zero-Turn Mowers, and 1, 2R and 3E Series Compact Tractors.

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