posted
on Tuesday, March 24, 2020
in
Blog
To Our Valued Customers
Effective Tuesday, April 7, 2020, Alliance Tractor LLC will temporarily suspend public access to its facilities at all locations. This decision was made in response to guidelines from the CDC intended to slow the spread of Coronavirus.
We are still open for business and will continue to serve you. A variety of measures have been implemented to ensure you will still receive the parts, service, equipment, and support you need. Explore solutions below.
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Quick Links
FAQs
Customer Portal
Request Service Form
Buy Online
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Owner's Information
Manuals & Training
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Order Parts
Order the parts you need on the Customer Portal or by calling your nearest Alliance Tractor location.
Parts Pickup
Purchase parts online or over the phone and we'll place your order in a designated outdoor pickup area.
Curbside Delivery
Purchase parts online or over the phone and we'll deliver them to your vehicle.
Dropbox Locations
Schedule delivery of your parts order to one of our convenient drop box locations. Contact your local parts department for additional details.
Request Service
Equipment service requests can be made by phone, or by submitting a request service form online. If you would like an update on a current order, please contact your Service Manager by phone.
Request Service
Purchase Equipment
Our sales representatives will be available to answer your calls and online quote requests during regular business hours. Additionally, you can browse New Equipment and Used Equipment on our website.
Buy Online
Purchase your lawn tractors, zero-turn mowers, utility vehicles, and compact tractors online and take advantage of FREE§ delivery on select models through April 30, 2020.
Buy Online
A John Deere Promise
If you are not happy with your Lawn Tractor or Residential ZTrak™ Zero-Turn Mower, bring it back within 30 days of purchase for a full refund or exchange. View the full details of the John Deere Promise here.
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Precision Ag Support
Contact your Integrated Solutions Representative for assistance.
| Mattoon, IL |
Brian Davis |
217-234-6478 |
| Newton, IL |
Nick Weidner |
618-783-3285 |
| Casey, IL |
Dan Manhart |
217-932-5941 |
| Vincennes, IN |
Gerald Chaplin |
812-882-5750 |
FAQs
Are you still open?
Yes! We are temporarily suspending public access to our facilities, however, processes have been put in place to ensure you can still obtain the parts, service, and equipment you need.
What are your hours?
Store hours for each location can be found here. Extended hours are weather permitting and may vary based on holiday observation.
How do I order parts?
Order parts by calling your local store or by placing an order online using your Customer Portal account.
What does this mean for parts availability?
We have an extensive parts inventory and John Deere is currently reporting parts fill rates of 97% or higher. We do not anticipate any disruption in our supply chains at this point.
Can I still pick up my parts order?
Yes! You can pick up your parts order from a designated outdoor pickup area, or you can use our curbside delivery option.
How do I order equipment?
You can order equipment by contacting your sales representative, submitting a quote request, or by placing an order online.
How do I request service?
You can request service for your equipment by phone or by submitting a request online here.