Location: Vincennes, IN
Type of Employment: Full-time
Department: Service
Reports to: Service Manager
Location: Vincennes
Purpose
Assists in coordinating and directing the workload of the Service Department for maximum efficiency and productivity while providing quality repair work. Advises and recommends to the Service Manager regarding technician skills and training needs.
Responsibilities
- Assists with the assignment of jobs and work areas to Service Department employees according to their skills and knowledge
- Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs. May review repair orders for accuracy and completeness
- Directs and assists in the diagnosis of machine problems of technicians and apprentices
- Inspects and repairs all special tools. Recommends new tooling as required
- Advises Service Manager of all customer complaints
- Coordinates and schedules all in-house technician training
- Assists the Service Manager or Service Location Manager with coordinating and conducting safety meetings
- May fill the Service Manager role in their absence
- May arrange for and participate in re-conditioning of used equipment and set-up of new equipment
- May approve the release of equipment for delivery to the customer
- May assist in providing performance feedback for service technicians and staff to the Service Manager or Service Location Manager
Experience, Education, Skills and Knowledge
- 3+ years experience as a Service Technician
- Ability to lead others
- Familiar with John Deere and competitive products
- Ability to write and speak effectively to individuals and groups
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- High School Diploma or equivalent experience
- Fork lift license preferred
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