Parts Counter Salesperson - Mattoon, IL

Location: Mattoon, IL
Type of Employment: Full-Time

Department: Parts

Reports to: Location Parts Lead or Location Store Manager

Supervises: None

Purpose: Responsible for selling, receiving, and delivery of parts and accessories.  In addition performs in-store customer service, overall organizational promotion, and stocking duties.


  • Providing excellent customer service to service department, counter & phone customers
  • Provides recommendation for sales of additional related or needed parts or accessories
  • Timely and accurate processing of all in-store orders; completes orders by communicating with customers on pick-up or delivery status
  • Locating and obtaining merchandise for customers, whether in-stock, out-of-stock or non-stocked merchandise
  • Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to Supervisor
  • Assists with preparing and maintaining professional showroom image and merchandise displays
  • Assists in keeping parts department clean and orderly
  • Routinely lifts items weighing up to 50lbs

Experience, Education, Skills and Knowledge

  • High School diploma or equivalent experience
  • Experience connecting with customers, maintain professional image, establish rapport
  • Demonstrated basic understanding of the selling processes
  • Demonstrated ability to manage multiple projects simultaneously with a degree of independence
  • Experience using standard desktop load applications such as Microsoft Office and internet applications

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