Aftermarket Assistant - Casey, IL

Location: Casey, IL
Type of Employment: Full-Time

Position Specifics

Department: Aftermarket/Service

Reports to: Service Manager

Supervises: May assist in the supervision of Parts Counter Salesperson(s), Lawn and Ag Service Technicians and other Aftermarket support personnel

Purpose: Assist the Service Manager by performing duties within the aftermarket department. Work with Sales, Parts and Administrative departments to provide quality service and superior efficiency. Manage the lawn department independently.


  • Answer phones
  • Field internal and external customer inquiries
  • Open work orders as directed by service manager
  • Update customer records from work orders
  • Update work orders with technician notes
  • Enter outside supplier invoices on work orders as sublets
  • Process warranties as directed by service manager
  • Close Ag work orders as directed by service manager
  • File service department records
  • Download Service Advisor on technician computers
  • Maintain trucking log and obtain trucking permits when necessary
  • Record monthly service technician efficiency reports
  • Work with training coordinator to schedule training for technicians
  • Coordinate lawn technicians schedule
  • Coordinate lawn department pick up and deliveries
  • Contact customers to go over service/repair estimates
  • Balance daily cash and complete bank deposits
  • Maintain payroll records for hourly/salary employees
  • Process customer payments

Experience, Education, Skills and Knowledge

  • Ability to use standard desktop applications such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Basic understanding of financial principles relative to operations
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends
  • Excellent customer service skills
  • High School Diploma or equivalent experience

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