Aftermarket Assistant - Casey, IL

Location: Casey, IL
Type of Employment: Full-Time

Position Specifics

Department: Aftermarket/Service

Reports to: Service Manager

Supervises: May assist in the supervision of Parts Counter Salesperson(s), Lawn and Ag Service Technicians and other Aftermarket support personnel

Purpose: Assist the Service Manager by performing duties within the aftermarket department. Work with Sales, Parts and Administrative departments to provide quality service and superior efficiency. Manage the lawn department independently.

Responsibilities

  • Answer phones
  • Field internal and external customer inquiries
  • Open work orders as directed by service manager
  • Update customer records from work orders
  • Update work orders with technician notes
  • Enter outside supplier invoices on work orders as sublets
  • Process warranties as directed by service manager
  • Close Ag work orders as directed by service manager
  • File service department records
  • Download Service Advisor on technician computers
  • Maintain trucking log and obtain trucking permits when necessary
  • Record monthly service technician efficiency reports
  • Work with training coordinator to schedule training for technicians
  • Coordinate lawn technicians schedule
  • Coordinate lawn department pick up and deliveries
  • Contact customers to go over service/repair estimates
  • Balance daily cash and complete bank deposits
  • Maintain payroll records for hourly/salary employees
  • Process customer payments

Experience, Education, Skills and Knowledge

  • Ability to use standard desktop applications such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Basic understanding of financial principles relative to operations
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends
  • Excellent customer service skills
  • High School Diploma or equivalent experience

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